Privacy Policy

Last Updated: January 2026

At KingHills Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services at kinghills.co.uk and our mobile applications.

KingHills Casino operates under the licensing and regulatory framework of the United Kingdom Gambling Commission (UKGC) and complies fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller Information

KingHills Casino Limited is the data controller responsible for your personal information. We are registered with the Information Commissioner's Office (ICO) in the United Kingdom.

• Company Name: KingHills Casino Limited
• Registration Number: [Company Registration Number]
• Contact Email: privacy@kinghills.app
• Data Protection Officer: dpo@kinghills.app

2. Information We Collect

To provide you with our gaming services and comply with UK legal requirements, KingHills Casino collects various types of personal information:

2.1 Account Registration Data

• Full name and date of birth
• Residential address and postcode
• Email address and telephone number
• Username and password for kinghills casino login
• Nationality and country of residence

2.2 Identity Verification Documents

In compliance with UK anti-money laundering regulations and UKGC requirements, we collect:

• Government-issued photo identification (passport, driving licence)
• Proof of address documents (utility bills, bank statements)
• Payment method verification documents
• Source of funds documentation when required

2.3 Financial Information

• Payment card details (securely processed by PCI-DSS compliant payment processors)
• Bank account information for withdrawals
• Transaction history and deposit/withdrawal records
• Betting history and account balance information

2.4 Technical and Usage Data

• IP address and device information
• Browser type and operating system
• Pages visited on kinghills casino uk website
• Game play statistics and preferences
• Login timestamps and session duration
• Marketing preferences and communication history

2.5 Responsible Gaming Data

• Deposit limits and self-exclusion preferences
• Reality check settings and timeout periods
• Account closure requests and cooling-off periods
• Communication regarding responsible gaming concerns

3. Legal Basis for Processing

KingHills Casino processes your personal data under the following legal grounds as defined by UK GDPR:

3.1 Contractual Necessity

Processing is necessary to provide gaming services, process transactions, and maintain your kinghills casino account.

3.2 Legal Obligation

We are legally required to process certain data to comply with:

• UK Gambling Commission licence conditions and codes of practice
• Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017
• Proceeds of Crime Act 2002
• Age verification and player protection requirements
• Tax reporting obligations to HMRC

3.3 Legitimate Interests

We process data for legitimate business purposes including:

• Fraud prevention and security monitoring
• Customer service improvement and dispute resolution
• Internal analytics and business intelligence
• System maintenance and technical support

3.4 Consent

Where required, we obtain your explicit consent for marketing communications, cookies, and optional data processing activities.

4. How We Use Your Information

KingHills Casino uses your personal data for the following purposes:

4.1 Account Management

• Creating and maintaining your player account
• Processing kinghills casino login requests and authentication
• Managing account settings and preferences
• Providing customer support services

4.2 Payment Processing

• Processing deposits and withdrawals
• Verifying payment methods and preventing fraud
• Maintaining transaction records
• Processing refunds and chargebacks

4.3 Regulatory Compliance

• Verifying age and identity of players
• Conducting anti-money laundering checks
• Reporting suspicious activities to relevant authorities
• Maintaining records required by UKGC
• Cooperating with law enforcement when legally required

4.4 Responsible Gaming

• Implementing deposit limits and self-exclusion
• Monitoring gambling behaviour for harm indicators
• Providing responsible gaming tools and support
• Preventing underage gambling

4.5 Marketing and Communications

• Sending promotional offers and bonuses (with consent)
• Providing service updates and important notices
• Conducting customer satisfaction surveys
• Personalizing your experience at kinghills casino uk

4.6 Security and Fraud Prevention

• Detecting and preventing fraudulent activities
• Monitoring for bonus abuse and collusion
• Protecting against cybersecurity threats
• Investigating disputes and complaints

5. Data Sharing and Disclosure

KingHills Casino may share your personal information with trusted third parties in the following circumstances:

5.1 Service Providers

We work with carefully selected third-party service providers who process data on our behalf:

• Payment processors and financial institutions
• Identity verification and KYC service providers
• Cloud hosting and data storage providers
• Customer support software providers
• Email and SMS communication platforms
• Analytics and business intelligence tools

5.2 Regulatory Authorities

We may disclose information to:

• UK Gambling Commission for licensing compliance
• HM Revenue & Customs for tax purposes
• National Crime Agency or police for criminal investigations
• Financial Conduct Authority for financial crime prevention

5.3 Legal Requirements

We may disclose your information when legally required to:

• Comply with court orders or legal processes
• Respond to lawful requests from law enforcement
• Protect our legal rights and property
• Prevent fraud or criminal activity

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to the same privacy protections.

6. International Data Transfers

While KingHills Casino primarily operates within the United Kingdom, some of our service providers may be located outside the UK or European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by the UK ICO
• Adequacy decisions recognizing equivalent data protection standards
• Binding Corporate Rules for multinational service providers
• Additional security measures to protect data in transit

7. Data Security Measures

KingHills Casino implements comprehensive security measures to protect your personal information:

7.1 Technical Security

• 256-bit SSL encryption for all data transmission
• Encrypted storage of sensitive personal data
• Regular security audits and penetration testing
• Multi-factor authentication for kinghills casino login
• Firewall protection and intrusion detection systems
• Regular software updates and security patches

7.2 Organizational Security

• Strict access controls limiting employee data access
• Mandatory data protection training for all staff
• Confidentiality agreements with all personnel
• Incident response and breach notification procedures
• Regular security awareness training

7.3 Payment Security

• PCI-DSS Level 1 compliant payment processing
• Tokenization of payment card information
• Secure payment gateways for all transactions
• Regular security assessments of payment systems

8. Data Retention

KingHills Casino retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

8.1 Active Account Data

While your account remains active, we retain all necessary data to provide services and comply with ongoing regulatory requirements.

8.2 Closed Account Data

After account closure, we retain certain data for:

• 6 years: Financial transaction records and KYC documents (UK Gambling Commission requirement)
• 7 years: Tax-related information (HMRC requirement)
• Indefinitely: Self-exclusion records to prevent re-registration
• As required: Data subject to legal holds or ongoing investigations

8.3 Marketing Data

If you withdraw marketing consent, we will suppress your contact details but retain the suppression record to ensure we don't contact you again.

9. Your Data Protection Rights

Under UK GDPR, you have the following rights regarding your personal data at KingHills Casino:

9.1 Right of Access

You can request a copy of the personal data we hold about you. We will provide this information within one month of receiving your request.

9.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data. You can update most information directly in your kinghills casino account settings.

9.3 Right to Erasure

You can request deletion of your personal data in certain circumstances. However, we may be required to retain some information for legal compliance purposes, particularly:

• Data subject to UKGC retention requirements
• Financial records required for tax purposes
• Self-exclusion records for player protection

9.4 Right to Restriction of Processing

You can request that we limit how we use your data while you contest its accuracy or object to processing.

9.5 Right to Data Portability

You can request your personal data in a structured, commonly used format to transfer to another service provider.

9.6 Right to Object

You can object to:

• Processing based on legitimate interests
• Direct marketing communications at any time
• Automated decision-making and profiling

9.7 Right to Withdraw Consent

Where processing is based on consent, you can withdraw it at any time. This includes marketing preferences and optional cookies.

9.8 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer at dpo@kinghills.app. We will respond within one month and may request identification to verify your identity.

10. Cookies and Tracking Technologies

KingHills Casino uses cookies and similar technologies to improve your experience on our website and mobile applications. For detailed information about the cookies we use and how to manage them, please see our separate Cookie Policy.

10.1 Types of Cookies We Use

• Essential Cookies: Required for kinghills casino login and core functionality
• Performance Cookies: Help us understand how you use our site
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

10.2 Cookie Management

You can control cookies through your browser settings or our cookie preference center. Note that blocking certain cookies may affect the functionality of kinghills casino uk services.

11. Automated Decision-Making and Profiling

KingHills Casino uses automated systems for specific purposes:

11.1 Fraud Detection

We use automated systems to detect suspicious betting patterns, payment fraud, and account takeover attempts. These systems help protect both you and KingHills Casino.

11.2 Responsible Gaming Monitoring

Automated tools monitor gambling behaviour to identify potential harm indicators. This helps us fulfill our player protection obligations under UKGC requirements.

11.3 Marketing Personalization

With your consent, we use profiling to personalize bonus offers and communications based on your gaming preferences and activity.

11.4 Your Rights

You have the right not to be subject to decisions based solely on automated processing that significantly affect you. You can request human review of automated decisions by contacting our support team.

12. Children's Privacy

KingHills Casino is committed to preventing underage gambling. We do not knowingly collect or process personal data from individuals under 18 years of age.

• Age verification is mandatory during kinghills casino registration
• We use third-party age verification services to confirm identity
• Access is immediately blocked if underage gambling is suspected
• We participate in the UKGC's age verification initiatives
• If we discover underage data, we will delete it immediately and close the account

13. Third-Party Websites

The KingHills Casino website may contain links to third-party websites, including payment providers, affiliates, and responsible gaming organizations. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any personal information.

14. Data Breach Notification

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, KingHills Casino will:

• Notify the UK Information Commissioner's Office within 72 hours
• Inform affected customers without undue delay
• Provide clear information about the nature of the breach
• Advise on steps you can take to protect yourself
• Implement measures to prevent future breaches

15. Changes to This Privacy Policy

KingHills Casino may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make material changes:

• We will update the "Last Updated" date at the top of this policy
• We will notify you via email or prominent notice on kinghills.co.uk
• For significant changes, we may require you to accept the updated policy
• Previous versions will be archived and available upon request

16. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how KingHills Casino handles your personal data, please contact us:

Data Protection Officer

• Email: dpo@kinghills.app
• Subject Line: Privacy Inquiry - [Your Account Username]

Customer Support

• Email: support@kinghills.app
• Live Chat: Available 24/7 after kinghills casino login

17. Complaints and Regulatory Contact

If you are not satisfied with how KingHills Casino has handled your personal data, you have the right to lodge a complaint with the supervisory authority:

Information Commissioner's Office (ICO)

• Website: www.ico.org.uk

© 2026 KingHills Casino Limited. All rights reserved. Licensed and regulated by the UK Gambling Commission.