Responsible Gaming Policy

At KingHills Casino, we are committed to promoting responsible gaming practices and ensuring that our platform remains a safe and enjoyable environment for all players. We recognize that while gaming can be entertaining, it carries risks for some individuals. This policy outlines our commitment to player protection and the tools available to help you maintain control over your gaming activities.

Last Updated: January 2026

1. Our Commitment to Responsible Gaming

KingHills Casino UK operates in full compliance with the UK Gambling Commission regulations and is dedicated to:

• Preventing underage gambling and protecting vulnerable individuals
• Providing transparent information about gaming risks and odds
• Offering effective tools for self-management and self-exclusion
• Training our staff to identify and assist players who may need support
• Partnering with leading responsible gaming organizations
• Maintaining strict advertising standards that do not target vulnerable groups

2. Self-Assessment and Warning Signs

We encourage all KingHills Casino players to regularly assess their gaming behavior. Consider these questions honestly:

• Do you spend more time or money gaming than you intended?
• Have you tried to cut down on gaming but found it difficult?
• Do you gamble to escape problems or relieve anxiety?
• Have you borrowed money or sold possessions to fund gaming?
• Has gaming affected your work, relationships, or responsibilities?
• Do you feel restless or irritable when trying to stop gaming?
• Have you lied to others about the extent of your gaming?
• Do you chase losses by continuing to play after losing?

If you answered "yes" to one or more of these questions, we strongly recommend using the responsible gaming tools available at KingHills Casino or seeking professional support.

3. Responsible Gaming Tools

KingHills Casino provides comprehensive tools to help you manage your gaming activity. All tools can be accessed through your account settings after KingHills Casino login.

3.1 Deposit Limits

Set limits on how much you can deposit into your KingHills Casino account:

• Daily Limits: Maximum deposit amount per 24-hour period
• Weekly Limits: Maximum deposit amount per 7-day period
• Monthly Limits: Maximum deposit amount per 30-day period

Once set, deposit limits take effect immediately for decreases and after a 24-hour cooling-off period for increases. You can modify or remove limits at any time through your account dashboard.

3.2 Loss Limits

Control your net losses over specific time periods:

• Daily loss limits
• Weekly loss limits
• Monthly loss limits

Loss limits calculate your net position (deposits minus withdrawals and bonuses) and prevent further gaming once reached.

3.3 Wager Limits

Set maximum amounts you can wager per day, week, or month across all KingHills games and services.

3.4 Session Time Limits

Control how long you play during each gaming session. The system will notify you when your time limit is reached and automatically log you out after the specified duration.

3.5 Reality Checks

Receive periodic notifications showing how long you've been playing and your current session activity. You can set reality check intervals from 15 minutes to 2 hours.

3.6 Take a Break

Temporarily suspend your KingHills Casino account for a period of:

• 24 hours
• 7 days
• 30 days
• Custom period (up to 6 months)

During a break period, you will not be able to access your account, make deposits, or receive promotional communications.

4. Self-Exclusion Programme

If you feel you need to stop gaming entirely, KingHills Casino offers a comprehensive self-exclusion programme. Self-exclusion is a voluntary decision to close your account for a minimum period of 6 months.

4.1 How Self-Exclusion Works

When you self-exclude from KingHills Casino:

• Your account will be immediately closed and inaccessible
• All pending transactions will be processed according to our terms
• You will not receive any marketing communications from KingHills
• Our systems will block any attempts to create new accounts using your details
• The exclusion period can be set for 6 months, 1 year, 5 years, or permanently

4.2 Activating Self-Exclusion

To self-exclude from KingHills Casino UK:

1. Log into your KingHills Casino account
2. Navigate to Account Settings > Responsible Gaming
3. Select "Self-Exclusion" and choose your preferred duration
4. Confirm your decision and follow the verification steps
5. Your account will be closed immediately upon confirmation

Alternatively, contact our support team at support@kinghills.app or via live chat, and they will assist you with the self-exclusion process.

4.3 Multi-Operator Exclusion Schemes

For comprehensive protection, we recommend registering with national self-exclusion schemes:

• GAMSTOP: UK-wide self-exclusion scheme for all UKGC-licensed operators (www.gamstop.co.uk)
• GamCare: Free confidential support and self-exclusion assistance (www.gamcare.org.uk)
• BeGambleAware: Independent charity providing support and information (www.begambleaware.org)

Registering with GAMSTOP will prevent you from accessing any UK-licensed gambling site for your chosen period (6 months, 1 year, or 5 years).

5. Account Closure

If you wish to close your KingHills Casino account without self-exclusion, you may request permanent account closure. This is a less restrictive option than self-exclusion:

• Your account will be permanently closed
• You may reopen your account after a 7-day cooling-off period
• You will not receive promotional communications unless you reopen
• Withdrawal of remaining funds can be processed before closure

To request account closure, contact our support team with your account details and confirmation of your decision.

6. Protection of Minors

KingHills Casino has a zero-tolerance policy towards underage gambling. We:

• Require age verification for all new accounts before allowing real-money play
• Use advanced verification technologies to detect and prevent underage access
• Immediately suspend accounts if underage gambling is detected
• Provide resources for parents to protect children from gambling content
• Never target minors in our advertising or promotional materials

If you believe a minor has accessed KingHills Casino, please contact us immediately at compliance@kinghills.app.

6.1 Parental Control Software

We recommend parents install filtering software to prevent children from accessing gambling websites:

• Net Nanny: www.netnanny.com
• Qustodio: www.qustodio.com
• Kaspersky Safe Kids: www.kaspersky.com/safe-kids
• Norton Family: family.norton.com

7. Reality of Gaming Odds

KingHills Casino is committed to transparency regarding gaming odds and house edge. All our games display:

• RTP (Return to Player): The theoretical percentage returned to players over time
• House Edge: The mathematical advantage the casino has over players
• Volatility: The risk level and frequency of wins for each game

Important: The house always has an edge. Gaming should never be viewed as a way to make money or solve financial problems. Games are designed for entertainment, and losses should be expected over time.

8. Support and Assistance

If you or someone you know is struggling with problem gambling, professional help is available. KingHills Casino partners with leading organizations that provide free, confidential support:

8.1 KingHills Casino Support Team

Our dedicated responsible gaming team is available to assist you:

• Email: responsiblegaming@kinghills.app
• Live Chat: Available 24/7 through your account dashboard

9. Staff Training and Player Protection

All KingHills Casino employees receive comprehensive training on:

• Recognizing signs of problem gambling behavior
• Implementing responsible gaming policies and procedures
• Providing appropriate support and referrals to affected players
• Maintaining player confidentiality and dignity
• Understanding UK gambling regulations and compliance requirements

Our customer support team is empowered to intervene when they observe concerning patterns, including unusual deposit amounts, extended play sessions, or distressed communications from players.

10. Advertising and Marketing Standards

KingHills Casino adheres to strict ethical marketing standards:

• No advertising directed at minors or vulnerable individuals
• Clear presentation of terms and conditions for all promotions
• Responsible depiction of gaming in all marketing materials
• Opt-out options clearly available for all communications
• No marketing communications sent to self-excluded players
• Compliance with UK Advertising Standards Authority (ASA) guidelines

Players can unsubscribe from marketing communications at any time through account settings or by clicking unsubscribe in any email from KingHills.

11. Financial Responsibility

To promote responsible gaming, KingHills Casino:

• Does not offer credit or loans for gaming purposes
• Monitors transactions for unusual patterns that may indicate problem behavior
• Requires verification of payment methods to prevent unauthorized use
• Processes withdrawals promptly to ensure players can access their funds
• Maintains transparent records of all transactions accessible through your account

Tip: Set a budget before you start playing and never chase losses. Only gamble with money you can afford to lose.

12. Complaints and Disputes

If you have concerns about our responsible gaming practices or wish to file a complaint, please contact:

• KingHills Casino Compliance Team: compliance@kinghills.app
• UK Gambling Commission: www.gamblingcommission.gov.uk
• Independent Betting Adjudication Service (IBAS): www.ibas-uk.com

We take all complaints seriously and will investigate thoroughly to ensure our policies are being properly implemented.

13. Updates to This Policy

KingHills Casino reviews and updates this Responsible Gaming Policy regularly to ensure it reflects best practices and regulatory requirements. Significant changes will be communicated to active players via email and posted on our website.

The current version of this policy is always available at kinghillscasino.uk/responsible-gaming.

KingHills Casino is licensed and regulated by the UK Gambling Commission (Licence Number: XXXXX). Our commitment to responsible gaming is fundamental to how we operate and serve our players throughout the United Kingdom.